SQLAuthority News – Reset Messaging (SMS/Text) Icon Count in Android Jelly Bean

Though, this blog post has nothing to do with SQL, this particular issue has been annoying me for a long time. I use Galaxy SIII updated with Android Jelly Bean. I am a big fan of this phone and I have written an efficiency tip about Android as well here Android Efficiency Tips and Tricks – Personal Technology Tip. Recently it started to give me one very annoying error.

I had recently received a single SMS/Text on my phone. After I read the message the icon did not reset.

SQLAuthority News - Reset Messaging (SMS/Text) Icon Count in Android Jelly Bean android (1)

Here are few of the things I tried but the icon did not reset. This keeps on confusing me as every time I check my phone, I see one unread Text but when I click on it there was no new message. This pretty much killed my efficiency as I spent more time  checking my message box when there was no new message. It became extremely annoying at times. Here are few of the things which I have done but I got no success.

  • Restart the phone (multiple times)
  • Tried to empty out all the messages from my message box (I did take backup before)
  • Asked my friends to send new messages (more messages than unread count)

All of the above got me no results. There was one option which I knew will for sure fix the issue but I did not want to try that was Reset the Phone to Factor Settings.

Solarwinds

After a few trial and error I finally figured out the way to fix the problem.

Go to Settings >> Applications Manager

SQLAuthority News - Reset Messaging (SMS/Text) Icon Count in Android Jelly Bean android (4)

Now under Applications Manager Click on BadgeProvider. 

SQLAuthority News - Reset Messaging (SMS/Text) Icon Count in Android Jelly Bean android (3)

Under BadgeProvider click on Clear Data.

SQLAuthority News - Reset Messaging (SMS/Text) Icon Count in Android Jelly Bean android (2)

As soon as you click on Clear Data and go back to your main screen, you will notice that your Messenging Icon will now reset and will display your current unread message. If your current unread message is zero, it will not show any unread message. In my case I did not restart my phone but couple of users reported that they had to RESTART the phone after above process.

Let me know if you are a victim of this issue and if this instruction are helpful.

Reference: Pinal Dave (https://blog.sqlauthority.com)

Solarwinds
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73 Comments. Leave new

  • John Joseph Bovenzi
    August 7, 2016 10:45 pm

    Look for an app called “Badger”, that’s what my Droid has and clearing that cache worked. You may have to restart your phone afterwards like I did. Hope that helps.

    Reply
  • Clear data did not work on my droid 4.4.4 Motorola. Any other suggestions?

    Reply
  • i cant find the badge provider on Android 4.4.2 please help.. thanks..

    Reply
  • It works, except that when I reboot my phone Badger goes back to normal, and the bogus “1” reappears. Should I just sabotage badger every time I reboot?

    Actually, that might be okay… I don’t reboot THAT often.

    Reply
  • You have to show system applications. It should be an option from the drop-down in the upper-right.

    Reply
  • Did not work for Motorola Droid Maxx running Android version 4.4.4. My email notification show over 100 unread messages, when I open it there are now new messages to be read. I’ve tried clearing the badger data and restarting.

    Any other ideas/

    Reply
  • Settings , apps, email,storage, clear cache. If that doesn’t work clear data

    Reply

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