I avoid control of computers remotely so your team owns each action, protects credentials, and learns a tuning process it can repeat.
Consultant’s Life – 30 Minutes Pre Call With Customer for SQL Server Performance Tuning
A Pre Call gives a performance-tuning engagement a clear starting point. I want to understand the symptom and what the customer needs.
Understanding Your Customer: Listen Before You Fix
Understanding your customer is the first step of consulting and DBA work. This post uses one plumber metaphor to show why a fix needs an explanation, why hearing is not listening, how a scoping call helps and why the plain tool beats the fancy one.
Working With an Outsourced Database Team
An outsourced database team needs a clear scope, controlled access, useful reporting, and a plan to keep operational knowledge in house.
Doing Remote DBA Work Well
Remote DBA work succeeds with controlled access, current runbooks, agreed change windows, and communication that makes every action visible.