SQLAuthority News – Spicejet Complaint – Update – No Outcome

Few days ago, I wrote about SQLAuthority News – Spicejet Complain – Do Not Fly with Spicejet. I had written detail report to them with the name of the airport ground staff.

I got response from them that they investigated everything and it was just normal delay. Everything was good. There were not issue at all. All customers were happy and things went smooth. However they do apologize and can not do anything more to that.

I suggested that it is not true. Nothing was in order and we were treated very bad. The person on phone suggested, well I am wrong and she can not do anything any more. She was not ready to even provide me her full name. I asked her to send me details in writing she has did not considered it.

I am clueless now as they are not ready to give me in writing that there was no problem from their side. They are only verbally suggesting that there were no problems.

I am now seeking legal help in India, any suggestions how can I now take it next level.

Moral of the story:

Do not fly Spicejet.

Reference: Pinal Dave (http://blog.sqlauthority.com)

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8 thoughts on “SQLAuthority News – Spicejet Complaint – Update – No Outcome

  1. This is typical corporate response, I guess food poisoning, shouting at customers, delay for upto 3-4 hours is normal for them(spice jet), what a bunch of jerks… Are there consumer protection courts which you can approach.

  2. U should complain to consumer forum. U should. when these companies are in monopoly, they will do what they want.
    U lodge a complain in Consumer forum. Once they summon company, company has to give answer in written. It also may take time, but don’t leave the matter. Once u get answer in written, u may get help from other customers on board. Keep ur tickets safely. Don’t provide Spicejet anything in Original;give attested/self attested documents.
    U are a customer & must get compensation.

  3. Call them again and discuss the same issue….but this time record their voice while communicating with them…..this will prove that their are not ready to disclose their complete identity(fullname even)…..

    This recorded voice can help you to escalate the matter further….may be to media…..also many people use to think that media is not the solution but atleast other peoples will came to know how airlines services are treating their customers…….

    also this will affect their business for couple of days and higher authorities who may be not aware of the matter will came to it and may take further steps to improve it in future….

    -Anil

  4. Give them a legal notice (email) through a solicitor (Use ur friend or friends friend etc u don’t need to hire just a name with LLB will do the job)
    Previously It worked for one my friends father (delay of luggage issue who is a diabetic patient ).
    I think they provided you non veg (fish) food means as a pure veg you can stress that point.

  5. Pinal, very nice to you to spend your time and energy to correct such issues..airlines have long lost basic courtesy and regard for passenger comfort, it seems to be true at various degrees all over the world not just in India but somewhat unlikely that you will get this kind of response elsewhere.

    I would also suggest quoting your blog statistics and how many readers, particularly in IT are being discouraged to travel this airline based on your experience. I’d be glad to add my name to the list although i do not travel in India, will keep it in mind whenever i have to.

    thank you.

  6. Can you contact anyone else who travelled with you that day? To begin, you can probably file a case with consumer court to get a refund or something like that, just to get them to budge some details (and you don’t even need a lawyer). It will probably help if you can get other passengers to cooperate. I may be able to get you some free advise if you want to explore the consumer court route, contact me via email.

  7. Hi Pinal,

    The Directorate General of Civil Aviation’s website has passed a new rule for flights delayed and the compensation entitled by the passengers. The new rule is posted on their website at

    http://dgca.nic.in/cars/D3M-M4.pdf

    Typical compensation (section 3.5.1 in the circular) is as follows:

    3.5.1 The financial compensation indicated below shall be given only if the amount of tickets costs is higher than the compensation amount:
    a) Rs. 2,000/- or the value of the ticket whichever is less for flights having a block time of upto and including one hour
    b) Rs. 3.000/- or the value of the ticket whichever is less for flights having block time of more than one hour and upto and including two hours.
    c) Rs. 4,000/- or the value of the ticket whichever is less for flights having a block time of more than two hours.

    I am sure the airlines will probably wiggle out by using the “extraordinary circumstance” clause, but it may be worth pursuing.

    You can report the incidence via the DGCA website.

    I hope this helps.

    regards,
    Aashish

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